Refunds and cancellation

„Dar koji imash“ d.o.o. Brčko District BiH · Updated 29 Aug 2026.

How to cancel

Send a cancellation or refund request to info@damsite.pro or call +387 61 079 816, with the offer or invoice number. We confirm receipt within 2 working days.

Before work starts

If the client cancels before work has started, the advance is refunded in full, reduced only by actual bank recall costs if the bank charges them and if the law allows. Refunds use the same channel (transfer or card), within 14 days of an accepted request.

After work has started

The completed part is charged as in the offer (hours or phase). The unfinished part is not charged, or is refunded. A completed handover (files, delivered training, submitted report) is not a full refund, unless the service materially departs from the offer.

Consumers

If you are a natural person contracting outside a business activity, the withdrawal rules that apply to you in Brčko District / BiH apply. If you ask for performance to start before the withdrawal period ends, you may lose withdrawal rights for the part already performed — we will ask you in writing before starting.

Cards (Raiffeisen e-pay / Pay by Link / SoftPOS)

We initiate a card refund through Raiffeisen’s merchant portal. Posting on your statement depends on the issuing bank (usually a few working days). The refund goes to the same card used for payment, in the BAM amount you paid, reduced only as stated above. Payment flow: Payment security.